Passengers have given their support to Network Rail’s plans to restore and regenerate Britain’s busiest station

Three out of four passengers are in support of Network Rail Property’s new plans to make Liverpool Street station future fit.

The station, which celebrated its 150th anniversary this year, now connects more than 100 million people a year, a figure which is forecasted to grow to 140 million a year by 2050.

The new plans focus on transforming the current customer experience. From increasing the size of the concourse of the mainline station and the overcrowded Tube ticket hall to improving step-free access to all main line rail and Tube platforms. 

In a widespread public consultation, nearly 250,000 people engaged with the plans and more than 1,800 station users have responded with comments.

The new plans were drawn up in response to objections to the original proposal. 

Robin Dobson, group property director for Network Rail Property, said: “We have listened and acted upon extensive feedback from the public, from passengers and from wider stakeholders.

“Our new proposals have had an overwhelmingly positive response which is fantastic news for the hundreds of millions of people who want to continue using one of the world’s great stations. 

“It's a vote of confidence in our approach to restore the station’s status as world leading. To regenerate our facilities and deal with inadequate capacity, both of which continue to frustrate our passengers.

“With such a complex project and with multiple stakeholders, there will always be objections, but the overwhelming response has been it’s time to get on with making Liverpool Street station the best it can be.”

Network Rail says it will continue to review all the comments in detail before submitting an application.

Through the public consultation, station users were asked to give their opinions on their top priorities:

• 82% agreed with the plans for step-free access to the station 
• 77% said yes to new lifts to make overground trains and the London Underground more accessible 
• 75% gave the thumbs up to new toilets including family facilities on every level.
• 63% said getting better signage from the station and making buses easier to find was a top priority.

The majority of people agreed that the development plans should respect the Victorian features, including the original trainshed and the former Great Eastern Hotel but this should not be at the expense of much needed passenger improvements. 

The cost of making Liverpool Street station future fit will run into the hundreds of millions of pounds. The majority of the investment will be covered by the private sector through the introduction of new office space at the station. 

The plans to transform Liverpool Street station include:

• Eight new lifts to make platforms and the London Underground more accessible.
• Increasing the number of escalators from four to eight to enable easier access to the trains.  
• More ticket barriers to reduce queuing and additional waiting lounges.
• New toilets, including family facilities on all levels.
• New landmark entrances on Liverpool Street, Bishopsgate and Exchange Square.
• The departure board, which hangs above the concourse at a right angle to the platforms, will be removed and replaced with a line of smaller boards above each platform entrance making it much easier for people to find onward connections.
• More cycle storage with direct access to platforms 
• A greater variety of cafes, restaurants and shops 

ACME is working with Network Rail Property to bring forward new proposals for Liverpool Street station. The new scheme is based on a thorough understanding of the operational needs of the station and its historic significance.