NEWS / Infrastructure Intelligence / Transformative Elizabeth line hits 500 million passenger mark

Image: TfL

13 JAN 2025

TRANSFORMATIVE ELIZABETH LINE HITS 500 MILLION PASSENGER MARK

More than 500 million passenger journeys have been made on the Elizabeth line in its first two-and-a-half-years, making it the single busiest railway service in the UK.

Journeys made on the railway have powered the creation of jobs, homes and other forms of regeneration across the route, according to reports published by Transport for London (TfL) and Arup.

The reports capture key outcomes, benefits and insights about the railway to get an early picture of its performance and will also serve to increase confidence in the impact of future transport investment in London and across the UK.

The newly published reports include a benefits report, Evidencing the value of the Elizabeth line, developed by TfL.

An evaluation study interim findings report, Elizabeth line post-opening evaluation: transport outcomes, has also been developed by Arup in association with TfL and the Department for Transport.

Combined, the reports cover the impacts of the railway through to October 2023, more than a year after the railway officially launched in May 2022.

More than 90% of customers surveyed as part of the evaluation study interim findings report say that the Elizabeth line has had a positive impact in their area, with many welcoming the increased transport connectivity to London suburbs and improved access to Heathrow Airport.

The report has also found improved cross-river connections are particularly welcomed around the Abbey Wood branch, where there has been an 11% increase in access to employment.

There has also been a 6% uplift in job accessibility along the Heathrow terminals branch.

Overall, 62% of customers surveyed say that the opening of the railway has had a positive impact on their access to employment opportunities.

There has been an increase in housing growth within one kilometre of an Elizabeth line station, with growth 14% higher in east London and 8% higher in west London between 2017 and 2022, according to analysis in the new benefits report.

Abbey Wood has emerged as one of the largest regeneration areas in London, with a 6% increase in new homes alongside expectations for further development over the next five years.

Meanwhile, additional analysis by TfL has also found that between 2015 and 2022, there were 378,000 jobs created within one kilometre of Elizabeth line stations.

During this period, the highest job growth in central London occurred around Liverpool Street station, as it prepared to welcome even more activity as part of the Elizabeth line.

Andy Lord, London's transport commissioner, said: “The Elizabeth line has truly transformed life and travel in London and the South-east by dramatically improving transport links, cutting journey times, providing additional capacity, and transforming accessibility.

“The findings from these reports confirm that the railway is powering important regeneration through new jobs and homes.

“As we look ahead to the next 500 million journeys, we will continue to focus on improving things for our customers, to ensure we remain London’s most popular railway.”

Click here to read both reports. 

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